Shipping Policies

  • Shipping policy info:

    • Thank you for visiting and shipping with Single Tail Soap! Please carefully review Single Tail Soap’s Shipping & Delivery Policy when purchasing our products. The following are the terms and conditions that constitute our Shipping Policies:

      • All times and dates given for delivery of Single Tail Soap’s products are given in good faith but are estimates only. If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

      • If Single Tail Soap is experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

      • These policies will apply to any order you place with us. If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

      • Unfortunately, some items cannot be shipped using Next Day shipping due to size, weight, and/or delivery address. These items will only have Standard Ground available. 

      • Please note that orders could arrive in multiple packages.

  • Order processing time

    • All orders are processed within 5 business days. Orders are not shipped on holidays or holiday weekends.

    • Overnight delivery is only available for orders with delivery addresses within the continental United States.

  • Shipping methods and cost

    • Shipping charges for your order will be calculated and displayed at checkout. 

    • Shipment Confirmation & Order Tracking

      • You will receive a shipment confirmation email once your order has shipped containing your tracking number or numbers. 

  • Damaged or lost orders

    • Single Tail Soap is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim and reach out to us at service@singletailsoap.com. 

  • Customs, Duties, and Taxes

    • Single Tail Soap is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

  • Local Pickup

    • Local pickup is available upon request to those local to the Aurora, IL area. Please email service@singletailsoap to arrange this option.